Warranty policy

At Sheque World Inc. (“Sheque”), we are committed to delivering high-quality, long-lasting jewelry. This Warranty Policy (“Policy”) outlines the coverage, terms, and conditions applicable to all SHEQUE products purchased through our official website or authorised sales channels.

Sheque hereby warrants that the Jewelry as sold to you and delivered in its original packaging will be free of certain defects in material and workmanship set forth below. This Warranty applies for the reasonable lifetime of the Jewelry. “Lifetime” does not refer to the lifetime of the purchaser or any recipient of the Jewelry, but to the reasonably foreseeable lifespan of the materials and components that comprise the Jewelry. Notwithstanding any provision in this Warranty to the contrary, this Warranty does not cover your Jewelry if you use or wear your Jewelry in a manner that is incompatible with its intended design (which includes reasonable use as a fashion accessory) or fail to follow any care instructions that are provided with respect to your Jewelry, and in all cases Sheque reserves the right to void this Warranty at any time with respect to claims that Sheque determines in its sole and absolute discretion to be dishonest or fraudulent.

Warranty Coverage

Sheque offers a Limited Lifetime Warranty against manufacturing defects in materials and workmanship under normal wear.

Covered Under Warranty – This warranty covers the following defects:

• Defects in metal (e.g., porosity, structural flaws).
• Loose stones due to faulty setting (not due to impact).
• Faulty clasps, closures, or earring backs.
• Manufacturing errors in craftsmanship.

What is Not Covered

This warranty does not cover damage caused by misuse, accidents, or normal wear and tear.

Exclusions Include:

• Damage including but not limited to scratches, dents, dings, misshapen bands, stains, bent metal, normal wear and tear or other changes in appearance of a product from daily wear and use.
• Stone loss, cracks due to impact, improper handling, or wear.
• Discolouration due to chemicals, perfumes, lotions, or water exposure.
• Broken chains, damaged prongs, or misshaped rings due to force.
• Tarnishing (especially in silver or plated jewelry) after 6 months.
• Lost or stolen items.
• Damage due to improper storage or neglect.
• Resizing or repair done by a third party (voids warranty).
• Damage determined by Sheque to be due to abuse, neglect, modification, tampering, or alteration beyond what could be considered normal handling and use.
• Damage due to unforeseen causes such as accidents or force majeure events (such as fire or flood).
• Loss or theft of any products or parts of products.
• Personal injuries arising from the use of products.

Please note that variations in craftsmanship and natural characteristics of precious, semi-precious gemstones, including natural inclusions and internal features, whether visible or not, are unique to each item of Jewelry. These characteristics contribute to the individual character of the Jewelry and shall not constitute a manufacturing defect or be treated as a defect covered under this Warranty.

Lifetime Maintenance

Sheque offers a minimal paid lifetime service, including:

• Professional cleaning and polishing
• Stone tightening (subject to inspection)
• Rhodium plating (for white gold) at a nominal fee
• Minor repairs at discounted rates

Warranty Claim Process

To initiate a valid warranty claim, the customer must follow the process set out below:

1. Email us at services@shequeworld.com with:
   • Order number
   • Description of the issue
   • Clear photos/videos of the product
2. For your claim to be reviewed and approved as valid, Sheque may require you to provide necessary information, including proof of purchase, photos of the defect, reason for your claim and other relevant information as required.
3. Our team will review your request within 3–5 business days and will revert back to you.

Shipping Responsibility

• Customer is responsible for shipping the product to Sheque
• Sheque will cover return shipping (within the USA) for approved warranty claims
• We recommend insured and trackable shipping, as Sheque is not responsible for items lost in transit

Repairs & Replacements

• If the item is repairable, it will be repaired and returned.
• If not repairable, Sheque may:
• Replace with the same item, or
• Offer a similar product of equal value, or
• Provide store credit (at Sheque’s discretion).

Proof of Purchase

• Warranty is valid only with a valid proof of purchase
• Applies only to the original purchaser
• Non-transferable

Care Guidelines (Customer Responsibility)

To maintain your Sheque jewelry:

• Avoid contact with water, perfumes, and chemicals
• Remove jewelry before workouts, swimming, or sleeping
• Store separately in a soft pouch or box
• Clean gently with a soft cloth

Failure to follow care instructions may void warranty eligibility.

Amendment

Sheque reserves the right to update, amend and modify this Warranty Policy at any time. Updates will be posted on our website and apply to future purchases.