Return & Repair policy
At SHEQUE, we take pride in the quality and craftsmanship of our jewelry. Your satisfaction is important to us, and we aim to make your shopping experience seamless and worry-free.
1. Return Window
If you are not completely satisfied with your purchase, for any reason, you may request a return. Sheque offers a 120-day return window on all jewelry products, beginning from the date of delivery of your order.
2. Eligibility for returns
To ensure the highest standards of quality and authenticity, all returned items must meet the following conditions to be eligible for a return:
- The item must be unused, unworn, unaltered and in its original condition with no signs of wear or damage.
- All original packaging, including all tags and certificates, must be intact along with the boxes for the return.
- Tags must not be removed or tampered with.
- If an item is in new condition but is missing its jewelry grading card(s) or diamond certificates, a recertification fee may be charged. The applicable fee will be communicated to you at the time the return is processed.
Sheque reserves the right to decline returns that do not meet these conditions.
3. Non-returnable items
The following products are not eligible for return, exchange, or replacement:
- Clearance products, discounted, promotional, or final sale products are not eligible for returns, refunds (including store credit), exchanges, or replacements.
- All Customized, personalized, engraved, made-to-order, altered, resized, repaired or otherwise modified products are not eligible for return .
- Gift cards are non-refundable and cannot be returned or exchanged.
- Products showing signs of wear, misuse, damage, alteration or tampering will not be accepted, unless such condition results solely from a manufacturing defect.
- Products/ items with significant damage (bent settings, missing stones, or excessive wear) that are not due to manufacturing defects are not eligible for a refund.